This article will show you how to setup your email applications/clients to access your email hosted on one of our Shared Personal or Shared Business plans.
Note: to follow this article you will need your cPanel login credentials. If you have forgotten your cPanel credentials, they were included in the original ‘Welcome to Serversaurus’ email which you should be able to find in your inbox otherwise follow these instructions on how to update your cPanel password.
Using Auto Configuration Scripts (Recommended, Requires cPanel Access)
If you have access to the cPanel control panel for your hosting service, you can download a script that will automatically configure your email client for you, if you are using one of:
- Apple Mac Mail
- Microsoft Outlook 2000, 2007, 2010, Express
- Microsoft Windows Live Mail
- Mozilla Thunderbird
If you don’t have access to the cPanel account, but know someone who does, the easiest way to continue is to contact them and get them to send the auto configuration script to you!
1. To continue, please login to your cPanel account.
Once you are logged in, proceed to the Email Accounts page:
2. On this page, find the email account that you are trying to configure, and press the Configure Email Client link:
Once on the next page, you will be greeted by a list of email clients and links to scripts to download (green emphasis ours):
3. Click one of “IMAP over SSL/TLS” or “Auto Discovery” from the “Protocols” column for the email client that you are using (the “Application” column), and download the file.
4. Once the script has been downloaded locally, please ensure if the same email account had been setup in the mail client previously, that the previous connection is removed so the script can run successfully.
5. Unzip it if necessary, and run it. This will automatically add the account settings to your email client.
If you’re unable to get a hold of the script, or have a different email client to the ones listed, on the same page as in the previous section, there is a Manual Settings section:
Be sure to update the following configuration details that are specific to your service: email address, password and the name or your hosting server. If you are unsure please write to us at firstname.lastname@example.org so we can help you identify these details.