Download or restore an individual file, directory or database backup with JetBackup

This guide will walk you through using the JetBackup function to download or restore website files, directories or databases.

There are the following backup types available to either download or restore: Database Individual File or Directory, DNS zone, Email, Cron Job, SSL Certificate and of course, Full Account Backups.

The process is more or less the same for each type so this article will only cover some of the JetBackup functions to help you become familiar.

To begin, please login to your cPanel account. If you have forgotten your cPanel credentials, they were included in the original Welcome to Serversaurus email which you should be able to find in your inbox otherwise follow these instructions on how to update your cPanel password.

Please take note: JetBackup will not restore or backup files stored beneath a directory labelled tmp or cache - this is because files beneath these directories are typically stored for temporary use only, unfortunately if a plugin or theme has been poorly developed, developers may have labelled a directory using tmp or cache which does in fact store scripts or configurations- the only plugin we are aware has this configuration is WP Optimize, if you are using this plugin- in order to retain the configurations within the cache directory, you will need to manually backup the WP Optimize directory before initiating a restoration using JetBackup, then restore your manual backup to reinstate the WP Optimize configurations.

Download/Restore a Database Backup

To download a database backup, use the find bar to search for the Database Backup function and select. You will now see a list of all available backups for your database/s.

Reference the database name, creation time and size, then either restore the database directly or select Generate Download to receive a compressed database backup.

Download/Restore a File or Directory backup

Use the File Backups function to download a individual file or directory backup, choose from the available backups and select File Manager to the right of the backup.

Use the check box on the right hand side to select either individual files or directories.

Once your selection is complete, either restore directly or download a compressed backup file which can be found on the right hand side of page.

Download/Restore a Full Account Backup

Navigate to the Full Account Backups function and please follow the instructions as per the database restore guide.

Check the status of downloads or restorations

If you would like to check the status of any backup or restoration requests, go to the Queue function to see a list of any backups pending generation with the status on the right hand side.