How to cancel a service

Firstly, login to the Serversaurus Client Area, if you have forgotten your password, just request a password reset.

1. Navigate along the top menu and click on the Services menu item to view the drop down menu, select My Services.

2. Select the Product/Service you want to cancel.

3. Select Request Cancellation from the Actions menu on the left hand side of the page.

4. On the next page, enter a brief reason for the cancellation and choose whether you would like the cancellation to proceed at the end of the current subscription, or immediately. If you have an associated domain registration you will also be given the option to turn off the auto renewal for that domain.

The service will then be cancelled and subsequently deleted according to the option you have chosen.

NOTE: If you choose immediately, your account and all files will be immediately deleted from our servers and will not be recoverable.